Terms of service

OVERVIEW
Welcome to Muzo! The terms “we,” “our,” and “us” refer to Muzo. Muzo operates this store and website, including all information, content, features, tools, products, and related services to provide you, as a customer, with a personalized shopping experience (hereinafter referred to as “Services”). Muzo is a store powered by Shopify, enabling us to provide the Services to you.

The below Terms of Service, along with all applicable policies (the “Terms of Service” or “Terms”), outline your rights and obligations when using the Services.

Please read these Terms of Service carefully, as they contain important information about your legal rights and address areas such as disclaimers and liability limitations.

By visiting, interacting with, or using our Services, you agree to be bound by these Terms of Service and our Privacy Policy [LINK]. If you do not agree to these Terms of Service or Privacy Policy, you must not use or access our Services.

SECTION 1 – ACCESS AND ACCOUNT
By accepting these Terms of Service, you represent that you have reached the age of majority in your state or province of residence and that you give consent for any minor dependents under your charge to use the Services through the devices you own, purchase, or manage.
To use the Services, including accessing or browsing our online stores or purchasing the products or services we provide, you may be required to provide certain information, such as your email address and billing, payment, and shipping details. You represent and warrant that all information you provide in our stores is accurate, current, and complete and that you hold all necessary rights to provide this information.
You are solely responsible for maintaining the security of your account credentials and all activities occurring under your account. You are not permitted to transfer, sell, assign, or sublicense your account to another person.

SECTION 2 – OUR PRODUCTS
We have endeavored to provide an accurate representation of our products and services in our online stores. However, please note that the colors or appearance of products may differ from how they appear on your screen due to the type of device used to access the store, as well as its settings and configuration.
We do not guarantee that the appearance or quality of the products or services you purchase will meet your expectations or be identical to that described or displayed in our online stores.
All product descriptions are subject to change at any time and without notice, at our sole discretion. We reserve the right to remove any product at any time and may limit quantities of any product offered to any person, geographical region, or jurisdiction, on a case-by-case basis.

SECTION 3 – ORDERS
When placing an order, you are making an offer to purchase. Muzo reserves the right to accept or reject your order for any reason, at its discretion. Your order is not accepted until Muzo has confirmed its acceptance. Payment must be received and processed before your order is accepted. Please review your order carefully before submitting it, as Muzo may not accommodate cancellation requests after an order is accepted. If we reject, modify, or cancel an order, we will attempt to notify you via the email address, billing address, and/or phone number provided at the time of purchase.
Your purchases may only be returned or exchanged in accordance with our Refund Policy [LINK].
You represent and warrant that your purchases are intended for personal or household use and not for resale or commercial export.

SECTION 4 – PRICES AND BILLING
Prices, discounts, and promotions are subject to change without notice. The price charged for a product or service will be the prevailing price at the time the order is placed, as indicated in your order confirmation email. Unless otherwise stated, displayed prices do not include taxes, shipping and handling fees, customs duties, or import fees.
Prices displayed in our online stores may differ from prices offered in physical stores or online stores operated by third parties. We may occasionally run promotions that impact prices and are governed by separate terms than these Terms. In cases of conflict between the conditions of a promotion and these Terms, the promotion's terms will prevail.
You agree to provide current, complete, and accurate purchase, payment, and account information for all purchases made from our stores. You agree to promptly update your account and other information, including your email address, credit card numbers, and expiration dates, so that we can process your transactions and contact you if necessary.
You represent and warrant that (i) the credit card information you provide is true, correct, and complete; (ii) you are duly authorized to use this credit card for the purchase; (iii) charges made by you will be honored by your credit card issuer; and (iv) you will pay the amounts charged by you at the posted prices, including any applicable shipping, handling fees, and taxes.

SECTION 5 – SHIPPING AND DELIVERY
We are not responsible for shipping or delivery delays. All shipping times are estimates and are not guaranteed. We are not liable for delays caused by carriers, customs processing, or events beyond our control. Once we transfer products to the carrier, ownership and risk of loss pass to you.

SECTION 6 – INTELLECTUAL PROPERTY
Our Services, including, but not limited to, all trademarks, trade names, text, displays, images, graphics, product reviews, videos, audios, as well as the design, selection, and arrangement thereof, are the property of Muzo, its affiliates, or its licensors and are protected by U.S. and foreign patent, copyright, and other intellectual property laws.
These Terms authorize you to use the Services for personal and non-commercial purposes only. You must not reproduce, distribute, modify, create derivative works, publicly display, publicly perform, republish, download, store, or transmit any material from the Services without prior written consent. Except as explicitly provided herein, nothing in these Terms grants or shall be construed as granting you any licenses or rights under any patent, trademark, copyright, or other intellectual property of Muzo, Shopify, or any third-party. Unauthorized use of the Services may constitute a violation of applicable federal or state intellectual property laws. All rights not expressly granted herein are reserved by Muzo.
The names, logos, product names, designs, and slogans of Muzo are trademarks of Muzo or its affiliates or licensors. You must not use such trademarks without the prior written consent of Muzo. Shopify’s names, logos, product names, designs, and slogans are trademarks of Shopify. All other names, logos, product names, designs, and slogans on the Services are the trademarks of their respective owners.

SECTION 7 – OPTIONAL TOOLS
You may gain access to third-party tools offered through the Services that we do not monitor or control.
You acknowledge and agree that we provide access to such tools on an “as is” and “as available” basis, without any warranties, representations, or conditions, and without any endorsement. We will not be liable for any issues arising from or related to your use of optional third-party tools.
Your use of third-party tools offered on the site is entirely at your own risk and discretion, and you should ensure that you are familiar with and approve the conditions under which the tools are provided by the applicable third-party providers.
We may also introduce new features through the Services (including new tools and resources), which shall also be subject to these Terms of Service.

SECTION 8 – LINKS TO THIRD PARTIES
The Services may include content and hyperlinks to websites provided or operated by third parties (including any embedded third-party features). We are not responsible for evaluating the content or accuracy of third-party materials or websites you choose to access. If you leave the Services to access such materials or third-party sites, you do so at your own risk.
We are not responsible for any harm or damages related to your access to third-party websites or your purchase or use of products, services, resources, or content on third-party websites. Please carefully review third-party policies and practices prior to engaging in any transaction. Complaints, claims, concerns, or questions regarding third-party products and services should be directed to the third party.

SECTION 9 – RELATIONSHIP WITH SHOPIFY
[NOTE TO MERCHANT: This section precisely describes the relationship between Shopify and your store and should not be removed or altered.]
Muzo is powered by Shopify, enabling us to provide the Services to you. However, the sales and purchases you make in our store are conducted directly with Muzo. By using the Services, you acknowledge and agree that Shopify is not responsible for any aspect of transactions between you and Muzo, including any damage, harm, or loss resulting from purchased products and services. You hereby expressly release Shopify and its affiliates from any claims, damages, and liabilities arising from or related to your transactions with Muzo.

SECTION 10 – PRIVACY POLICY
Any personal information we collect through the Services is subject to our Privacy Policy, which can be accessed here [LINK], and some personal information may also be governed by Shopify’s Privacy Policy, accessible here. By using the Services, you acknowledge having read these privacy policies.
As the Services are hosted by Shopify, Shopify collects and processes personal information regarding your access to and use of the Services to provide and improve them. The information you submit through the Services will be transmitted and shared with Shopify, as well as with third parties located in different countries from where you reside to deliver services to you. Please review our Privacy Policy [LINK] for more details on how we, Shopify, and our partners use your personal information.

SECTION 11 – FEEDBACK
If you submit, upload, post, email, or otherwise transmit ideas, suggestions, feedback, reviews, proposals, packages, or other content (collectively referred to as “Feedback”), you grant us a perpetual, worldwide, sublicensable, royalty-free license to use, reproduce, modify, publish, distribute, and display such Feedback in any medium and for any purpose, including commercial purposes. For example, we may use such rights to operate, provide, evaluate, enhance, improve, and promote the Services, and to fulfill our obligations and exercise our rights under these Terms of Service.
You further represent and warrant that (i) you own or possess all rights necessary for all Feedback; (ii) you have disclosed any compensation or incentive received in connection with your submission of Feedback; and (iii) your Feedback complies with these Terms. We have no obligation (1) to maintain the confidentiality of your Feedback; (2) to compensate you for your Feedback; or (3) to respond to your Feedback.
We may, without obligation, monitor, edit, or remove Feedback that we determine, in our sole discretion, to be unlawful, offensive...