Shipping policy

We make every effort to ensure that your orders arrive as quickly as possible, while guaranteeing reliable and secure delivery.

Delivery Times

The delivery times vary depending on:

• The type of necklace ordered (some are in stock, others made-to-order)
• The carrier chosen at the time of purchase

The estimated delivery times are indicated on each product page. Generally, delivery is completed within 8 to 15 business days, depending on the item and the selected delivery method.

Delivery Methods

When placing your order, various options may be available:

• Standard home delivery
• Delivery to a pickup point (if available)
• Express delivery (depending on the product and geographical area)
• Order tracking

Once your order is shipped, you will receive a confirmation email containing a tracking number to monitor your parcel’s progress in real time.

Delivery Areas

We currently deliver to mainland France. For any specific requests (French overseas territories or international), please contact us at sav.muzo@gmail.com.

Delivery Delays or Issues

If you notice an unusual delay or encounter an issue with receiving your order, do not hesitate to write to us at muzo@gmail.com. We will do everything in our power to resolve the situation as quickly as possible.

Thank you for your trust.