We hope you are completely satisfied with your purchase from muz0.fr. However, if an item does not suit you, you have 14 days from the receipt of your order to return it to us.

Return Conditions

• Items must be returned new, unused, unwashed, and in their original packaging.
• Personalized or damaged products are not eligible for return.
• For hygiene reasons, some products may not be accepted for return if they have been used.

Return Procedure

• Send an email to our customer service at contact@muz0.fr, specifying your order number and the items you wish to return.
• Once your request is validated, we will provide you with the return address and instructions.
• Return shipping costs are the responsibility of the customer, except in the case of an error on our part or a defective item.

Refund

Once the package is returned and verified, we will process the refund within 14 business days, using the same payment method used during the purchase.