Privacy policy

Last updated: 10/05/2025

This privacy policy aims to inform users of the website muz0.fr about how their personal data is collected, used, stored, and protected. We are committed to respecting the confidentiality of your data and ensuring its protection in accordance with the General Data Protection Regulation (GDPR).

Data Controller

Muz0.fr
Julien Cécile
14 rue des Plantes, Meschers-sur-Gironde, 17132, France
Email: sav.muzo@gmail.com
SIRET: 99128595800013

Data Collected

We collect the following data when you use our website, place an order, or fill out a form:

  • First and last name
  • Email address
  • Shipping and billing address
  • Phone number
  • Order information and purchase history
  • IP address and browsing data via cookies
  • Processing purposes

Personal data is collected for the following purposes:

  • Order processing and shipping
  • Customer service management
  • Sending informational or promotional emails (with your consent)
  • Improving user experience on the website
  • Traffic analysis and performance measurement via statistical tools
  • Compliance with legal and tax obligations

Legal Basis for Processing

Data is processed based on the following legal grounds:

  • Contract execution (order)
  • Explicit consent (newsletter, cookies)
  • Legitimate interest (service improvement, fraud prevention)
  • Legal obligation (billing, archiving)

Data Recipients

Personal data may be shared with third-party providers strictly necessary for the proper functioning of the website:

  • Secure payment platforms (e.g., Stripe, Paypal)
  • Delivery services (e.g., La Poste, Mondial Relay)
  • Statistical or marketing tools (e.g., Google Analytics, Meta)

No transfer or sale of data to unauthorized third parties takes place.

Retention Period

  • Order-related data: minimum 6 years (accounting obligations)
  • Marketing data: 3 years after last contact
  • Cookies: maximum 13 months

Your Rights

In accordance with GDPR, you have the following rights:

  • Right to access your data
  • Right to rectification
  • Right to erasure (right to be forgotten)
  • Right to object
  • Right to restrict processing
  • Right to data portability

You can exercise these rights by contacting us at sav.muzo@gmail.com.
In case of disagreement, you may also file a complaint with the CNIL (www.cnil.fr).

Cookies

The website muz0.fr uses cookies to:

  • Ensure the proper functioning of the website
  • Measure audience and performance
  • Provide personalized content (if consented)

You can manage your preferences via the cookie banner displayed during your visit or through your browser settings.

AI-Generated Images

Some product presentation images are generated by artificial intelligence, notably to simulate usage in realistic conditions (worn by an animal in a natural setting). These visuals are used for illustrative purposes. The products shown accurately represent those available for sale.

Security

We implement appropriate technical and organizational measures to ensure the security of your personal data: HTTPS connection, encrypted payments, restricted data access.

Modifications

We reserve the right to modify this policy at any time to ensure compliance with applicable legislation. Changes will take effect immediately upon their publication on the website.