We do our utmost to ensure your orders arrive as quickly as possible, while guaranteeing reliable and secure delivery.

Delivery times

Delivery times vary depending on:

• The collar model ordered (some are in stock, others produced on demand)
• The carrier selected when placing the order

Estimated delivery times are indicated on each product page. Generally, delivery takes 7 to 14 business days, depending on the item and the delivery method chosen.

Delivery methods

When placing your order, several options may be offered to you:

• Standard home delivery
• Delivery to a pick-up point (if available)
• Express delivery (depending on the product and geographic area)
• Order tracking

Once your order has been shipped, you will receive a confirmation email containing a tracking number to follow the progress of your package in real time.

Areas served

We currently deliver to mainland France. For any specific request (French overseas departments and territories or international), please contact us at contact@muz0.fr.

Delay or delivery issue

If you notice an unusual delay or a problem with the receipt of your order, please do not hesitate to write to us at contact@muz0.fr. We will do our best to resolve the situation as quickly as possible.

Thank you for your trust.