At muz0.fr, your satisfaction is our priority. If you are not completely satisfied with your purchase, you have a 14-day period from the receipt of your order to return the item concerned.

Refund Conditions

To be eligible for a refund, the following conditions must be met:

• The product must be unused, undamaged, and returned in its original packaging.
• The return request must be made within 14 days of receipt.
• Return shipping costs are the responsibility of the customer, except in the case of a defective product or an error on our part.

Return Procedure

1. Contact our customer service at contact@muz0.fr, indicating:

• The order number
• The product(s) you wish to return
• The reason for the return

2. Once your request is validated, we will provide you with the return address.

3. After receiving and verifying the returned item, the refund will be processed using the original payment method, within a maximum of 14 business days.

Non-refundable Products

Certain products cannot be refunded, including:

• Damaged products or products showing signs of use
• Customized or made-to-order products, except in the case of a defect

Damaged or Non-compliant Item Received

If you receive an item that is damaged or does not correspond to your order, please contact us within 48 hours of receipt. We will find a suitable solution (replacement, refund, etc.).

For any questions, do not hesitate to contact our customer service. We are here to help you.